Frequently Asked Questions
Where do you get your used equipment?
We depend on customers like you for all our quality used gear! Each store’s used gear and equipment is locally sourced from the community, so bring in the gear you no longer use. We will pay you on the spot. We then offer it to someone else who can use it, again, at a great value!
Can I shop Play It Again Sports online?
Yes. Many of our stores have their inventory available online.
Can I purchase gift cards?
Yes. You can purchase gift cards locally at your nearest Play It Again Sports location.
How do I check my gift card balance?
You can check your at https://payliance.com/cardbalance/ or by calling 1-888-313-7842
I want to work at one of your stores. How do I apply for an open position?
All of our hiring for store level positions is done locally by store management. Reach out to your local Play It Again Sports for information on available positions. Find the store nearest you by visiting https://playitagainsports.com/locations
I want more information about a product I found on your website. Who do I contact?
All of the products on our website currently reside in the local Play It Again Sports store that has listed them. Simply contact that store to inquire. We suggest calling the store during regular business hours for the quickest reply for your questions.
How do I purchase product from Play It Again Sports?
Our website offers a secure way to purchase our products. You can purchase multiple products from multiple stores on the same transaction and use a credit card through our SSL encrypted shopping cart to pay. Quick, convenient and secure! Play It Again Sports accepts Visa, MasterCard and Discover Card through our website.
Can I pick up online orders in store?
Yes! We offer an in-store pickup option for purchases from our website. Keep in mind:
- You can pick up the product in the store form which you are ordering.
- All In-store pickup orders are charged the appropriate sales tax for the municipality in which that store is located.
- We do not accept PayPal as a tender for in-store pickup transactions.
- You will get an order confirmation email but don't go to the store yet!
- We will send you a 'ready to pick up' email when we have your purchase ready to go. This should be within 24 hours of your order placement.
- For security reasons, you will need to bring the following with you to complete your in-store pickup:
- The credit card you used to purchase the product
- A valid driver's license
- A copy of the 'ready to pickup' email we send you
- To protect our customers, we will ask you to sign a 'pick up' document and verify your signature with the signature on your ID and credit card. Our customer's security is our #1 priority!
Do you accept PayPal for purchases?
Yes, some stores accept PayPal as a form of payment for orders they ship. The decision to accept PayPal is defined by each individual franchise location. Due to specific circumstances with the PayPal user agreement, we do not accept PayPal for in-store pickup transactions. Please note: due to specific programming limitations with PayPal, we can only accept PayPal payments when you are purchasing product from one store. Because our stores are independent franchise locations, and the product you are purchasing is coming directly from those stores, we need to split your payments made for purchases to each location from which you are ordering. PayPal does not allow payments to be “split” between accounts. For those stores who accept PayPal, the option will appear in the payment screen of the shopping cart when you are ordering product(s) from one location. If you are ordering from multiple locations, the PayPal option will not appear regardless of the individual store accepting PayPal or not. If you want to use PayPal for payment to multiple stores, you can simply create different purchases from the different locations. There will be no additional costs to you as the shipping charges for each product are based upon the location of the store to your billing address. All you need to do is create multiple orders.
How much does it cost to ship my order?
Once you add a product to your shopping cart, you will have the ability to view the shipping charges. Our shipping policy can be found at https://playitagainsports.com/internet-sale-shipping
Do you ship internationally?
Our stores do not ship internationally through our website.
Please contact the store that has the product you are interested in to discuss that specific store’s international shipping policy.
How do I return a product that I purchased?
Please visit our Return Policy page here: https://playitagainsports.com/return-policy/
What if a product I purchased online was sold in store before my purchase was completed online?
All products listed on our website are current products available in our stores at the beginning of each business day. If a product sells in one of our stores during the day, that product will still appear on our website until the next business day. In the rare occurrence that this would happen and the product is no longer available, your transaction will be refunded in full immediately.