If the customer is not satisfied with the product(s) purchased ONLINE, for any reason, they must contact the originating Play It Again Sports® store for return authorization instructions within 7 DAYS of the delivery of their online purchase. All products must be returned to the store they were purchased from (Originating Store). Originating store contact information can be found in the email that came to you after your purchase or in the documents included in your shipment.

The customer is required to pay all return-freight charges, except in the instance of product damage that occurred during shipment.

The refund of the original purchase will be for the amount of the product only. Original shipping charges will not be refunded except in the case of product damage that occurred during shipment.

A refund or exchange will be issued only AFTER the product(s) are received by the originating Play It Again Sports store. All returned products MUST contain the original contents of the shipment including packing materials, accessories, manuals and any other related documentation.

Sorry, no exceptions can be offered.